Paris Retail Week 2024 research: French people divided on future impact of AI on shopping practices — Retail Technology Innovation Hub

Paris Retail Week 2024 research: French people divided on future impact of AI on shopping practices — Retail Technology Innovation Hub

The survey shows that the French are divided on the future impact of AI on their shopping practices: 34% anticipate improvement, 32% fear degradation, and 33% expect no significant change.

Notably, 19% of respondents fear a significant degradation of their shopping experiences, while only 7% envision a clear improvement. Young people, men, and higher socioeconomic categories are particularly optimistic (traditionally more technophile profiles).

For example, 57% of those under 35 see AI as a means of improvement in their purchases, compared to 28% among those aged 35 and over. Beyond the overall shopping experience, the French acknowledge that AI will positively impact their daily purchases: 65% of them identify at least one advantage.

Perceived benefits include speed (46%), convenience (37%), and better personalisation (29%).

Among other advantages, respondents highlighted improved delivery times, greater responsiveness of customer services, accelerated deliveries and payments, and an overall improved shopping experience thanks to innovative features such as voice and automatic orders.

The French also anticipate better product availability resulting from automated inventory management. Finally, more personalisation is expected through AI, especially in terms of offers and promotions (20%) and recommendations (17%).

When asked about the ambition to make France a global leader in AI in the retail sector, 55% of French people consider this goal both desirable and achievable, despite some caution regarding its immediate realisation.

Once again, young people (64% among those under 35 versus 53% among those aged 35 and over), men (62% among men versus 49% among women), and higher socioeconomic categories (60% versus 48% among lower socioeconomic categories) want to see France become a leader in AI in the retail sector.

Also once again, young people are the most confident on the subject: 64% of those under 35 consider this goal achievable compared to 51% of those aged 35 and over. 

Paris Retail Week concludes: “The French attribute numerous advantages to AI in their daily purchases in the coming years, in terms of speed, as well as aspects related to convenience and personalisation.”

“These benefits identified by a majority of French people, coupled with the collective ambition to position France as a leader in AI in commerce, outline the contours of a promising future where technology enriches the shopping experience.”

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